Retirement Benefits Specialist, Sr

2 weeks ago

Bothell, Washington, United States Zenith American Full time
Job Summary

The Senior Retirement Benefits Processor is responsible for processing and verifying participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines.

Key Responsibilities
  • Processes retirement benefit applications, verifies information, and researches past service and related credits.
  • Responds to inquiries from participants, beneficiaries, and union representatives regarding retirement benefits.
  • Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration.
  • Prepares correspondence to participants, beneficiaries, employers, and others regarding general account information, retirement benefit history, and monthly retirement benefits.
  • Updates retirement data in information systems and performs data entry and corrections.
  • Processes Qualified Domestic Relations Orders (QDROs) and prepares balance and run checks.
  • Reviews retirement benefit exception lists for suspension of benefits and recalculations.
  • Prepares committee reports, board reports, and monthly statistical reports.
  • Resolves escalations and assists with special projects as requested by management.
Requirements
  • High school diploma or GED.
  • Two years of experience processing retirement benefits.
  • Strong understanding of discretion and the appropriate handling of sensitive information.
  • Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Computer proficiency, including MS Office tools and applications.
Preferred Qualifications
  • Bilingual English and Spanish, based on location needs.
  • Prior retirement plan administration experience.
  • Experience working in a third-party administrator.

Zenith American Solutions is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, physical or mental disability, gender identity, sexual orientation, age, national origin, pregnancy, status as a parent, veteran status, or any other basis covered by appropriate law.

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