Director, Retirement Benefits

3 weeks ago

Bothell, Washington, United States Zenith American Full time
Job Summary

Zenith American Solutions is seeking a dedicated Director, Retirement Benefits to lead our Retirement Benefits team. As a key member of our organization, you will be responsible for directing operations of Retirement Benefits for assigned locations or funds in accordance with Company guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Responsibilities
  • Provide daily leadership and direction to multiple Retirement Benefits teams consistent with Company values and mission.
  • Develop management and supervisory staff through performance management, goal setting, training, and effective employee relations.
  • Oversee the assignment, distribution, and monitoring of daily operations to ensure client needs and expectations are consistently met.
  • Implement and monitor internal systems, policies, and procedures to ensure efficient and effective operations in accordance with Plan guidelines and regulatory requirements.
  • Oversee the management of expenses for assigned teams to ensure operations remain within budget parameters; determine and implement appropriate course correction when needed.
  • Partner with Client Services to address and resolve services issues or escalations with clients.
  • Partner with other departments or teams to ensure efficient and accurate implementations or onboarding of new clients.
  • Provide regular reporting on operational metrics.
  • Attend Board of Trustee meetings to provide retirement benefits updates as needed.
  • May participate in presentations for new business or clients.
  • Perform other duties as assigned.
Requirements
  • Bachelor's degree in a business-related field and 7 years of experience working in retirement benefits.
  • Or High school diploma and 10 years of experience working in retirement benefits. Five years of experience working in an operations management role.
  • Thorough knowledge of defined benefit plans, defined contribution plans, 401(k) plans, and benefits administration systems.
  • Thorough understanding of ERISA compliance or regulatory procedures.
  • Professional maturity with proven success nurturing internal and external relationships.
  • Proven ability to recruit, lead, and motivate a successful management team.
  • Excellent verbal and written communication skills, including interpersonal skills.
  • Aptitude for strategic thinking and experience executing process improvement measures.
  • Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
  • Ability to effectively manage remote employees in diverse locations and regions.
  • Must be willing to travel as business dictates.
  • Computer proficiency including Microsoft Office tools and applications.
Preferred Qualifications
  • Experience working in a third-party administrator or Taft-Hartley environment.
Working Conditions/Physical Effort
  • Prolonged periods of sitting at a desk and working on a computer.
  • Regular travel that may be overnight.
  • May be required to work remotely.
  • Must be able to lift up to 15 pounds at times.
Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 40 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices, and scale, the new organization is even stronger and better than before.

We realize the importance of a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more.

Internals to Apply:

If you meet the minimum qualifications and are interested in applying for the above position, please submit an application.

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