Assistant General Manager
1 month ago
Are you a motivated and organized individual looking for a challenging role in a dynamic environment? We are seeking an Assistant General Manager to join our team at Goldfish Swim School.
About UsGoldfish Swim School is a rapidly growing, award-winning franchise that is not your typical company. We change lives, help children reach their goals, and wear flip flops. We work in a 90-degree pool and love our employees, rewarding hard work with shout awards, gift cards, and fun social events.
Responsibilities- Direct and control daily operations to ensure the school is running according to GSS standard operating procedures.
- Assist General Manager and department managers with fulfilling daily tasks.
- Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Train and oversee aquatics department to provide superior swim instruction to students.
- Provide sales and marketing training to qualified sales staff.
- Direct retail and vending departments to ensure a proper mix of products and pricing.
- Train and oversee private party staff to maintain GSS standard operating procedures.
- Gain knowledge and experience in software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
- Ensure the highest level of swim lesson quality.
- Initiate and oversee workplace employee activities to achieve improved employee satisfaction.
- Troubleshoot and creatively overcome member and guest complaints and issues using Golden standard of customer service.
- Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
- Ability to work with children.
- Excellent interpersonal communication and organizational skills.
- Work either Saturday or Sundays.
- Great at Conflict Resolution.
- Must pass background examinations (included with training).
- Training out-of-state 1-2 weeks.
High school diploma or GED is required. Bachelor's degree or higher preferred. One or more years of management experience preferred. Sales experience or customer resolution experience preferred. Aquatics background preferred but not required.
Work EnvironmentWhile performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Weekend shifts will be required (either Saturday or Sunday).
Compensation: $36,000.00 - $46,000.00 per year
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