Customer Support Professional

6 days ago


Allentown, Pennsylvania, United States HNL Lab Medicine Full time

Job Overview:

We are seeking a highly skilled Customer Support Professional to join our team at HNL Lab Medicine. This role is responsible for providing exceptional customer service to our valued clients, ensuring a seamless and personalized experience.

Responsibilities:

  • Provide clear, friendly, and professional communication with clients via phone, email, and other electronic platforms.
  • Multitask in a fast-paced environment, handling multiple desktops and inquiries simultaneously.
  • Notify clients of STAT, critical, and/or client-requested results within expected turnaround times.
  • Respond to incoming calls and inquiries regarding specimen requirements, test results, patient billing, and statement requests.
  • Maintain up-to-date knowledge of department Standard Operating Procedures (SOPs) and adhere to patient confidentiality regulations.
  • Perform data processing, sort/distribute mail, print reports, handle requisitions, and file data.
  • Document all communication accurately within designated platforms.

Requirements:

  • A high school diploma or GED is required; call center and/or clinical experience is preferred.
  • Knowledge of medical terminology/human anatomy is desired; willingness to complete medical terminology courses is a plus.
  • Excellent communication, organization, interpersonal, and problem-solving skills are essential.
  • Ability to work under stress and maintain discretion and confidentiality with patient data.
  • Familiarity with Microsoft Office products, processing, spreadsheets, email, and designated laboratory and customer service software is necessary.

Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.



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