IT Service Desk Internship Opportunity

4 weeks ago


Milwaukee, Wisconsin, United States Robert W. Baird & Co. Full time

About the Internship:

Baird is seeking highly motivated individuals to join our IT Client Services team as Interns. As an IT Service Desk Intern, you will provide technical support to our clients, utilizing your knowledge of Windows Vista/7 and Microsoft Office 2007/2010 to resolve client issues and fulfill requests.

Responsibilities:

  • Provide technical support for all corporate hardware and software, including remote support and offsite IT support
  • Document, track and monitor client incidents and requests in ticketing system
  • Utilize knowledge management system when troubleshooting client issues
  • Experience Baird's culture by shadowing current team members and receiving mentorship from an experienced team member

Requirements:

  • Pursuing Associate's or Bachelor's degree in Information Technology Management, Information Systems, Computer Science, MIS or related degree
  • Targeting May 2026 or later graduation dates
  • Technical knowledge of Windows Vista/7, Microsoft Office 2007/2010
  • Basic technical skills with prior troubleshooting hardware and software support experience

What We Offer:

Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.



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