Call Center Operations Manager

3 weeks ago


Nashville, Tennessee, United States Thomas and Company Full time
About the Role

The successful candidate will have a strong background in customer service, leadership, and operations management. You will be responsible for leading a team of customer service representatives, developing and implementing processes to improve efficiency and productivity, and collaborating with other departments to drive business results.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and resolution rates.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with other departments to drive business results and improve customer experience.
  • Monitor and analyze key performance indicators (KPIs) to inform strategic decisions.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.


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