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Client Support Specialist
2 months ago
Position Title: Client Support Specialist
Reports to: Director of Social Services
Employment Status: Non-Exempt (Hourly) / Full Time
________________________________________
POSITION SUMMARY:
The Client Support Specialist delivers direct support services to clients and residents.
The key responsibilities of this role encompass, but are not limited to, the tasks outlined in this description.
Additional responsibilities may be assigned by the Supervisor as necessary.
________________________________________
KEY RESPONSIBILITIES:
Through individual efforts, the employee achieves the following key responsibilities:
- Organizes initial meetings with newly assigned clients to evaluate their fundamental needs and formulate a service plan.
- Conducts comprehensive psychosocial evaluations to identify the unique requirements of each client.
- Manages a designated caseload of clients/residents.
- Completes all essential casework tasks and referrals.
- Submits all necessary documentation, including case management notes and referral forms, promptly.
- Addresses client incident reports and complaints as needed.
- Engages in all mandated consumer hearings and discharges.
- Monitors client progress, prepares periodic reports for each case, and assesses the effectiveness of service plans.
- Creates and executes treatment plans; tracks advancements and evaluates results.
- Facilitates referrals to suitable resources to meet the individual needs of clients; assesses eligibility for referrals or information.
- Participates in weekly supervision meetings for case discussions and administrative guidance.
- Responds to emergencies as they arise, coordinating medical care or other necessary services.
- Attends agency or professional seminars for ongoing professional development.
- Participates in staff meetings as requested.
- May be required to undertake additional duties as assigned by the Supervisor.
ADDITIONAL RESPONSIBILITIES:
- Complies with all policies and procedures, including those outlined in the Highland Park CDC Employee Handbook.
- Maintains confidentiality and refrains from disclosing information obtained during the course of employment to unauthorized individuals.
COMPETENCIES:
To excel in this role, an individual must demonstrate the following competencies:
- Customer Service Orientation: Effectively manages challenging situations with stakeholders; responds promptly to client needs.
- Problem Solving: Identifies and resolves issues in a timely manner; analyzes information skillfully.
- Systems Thinking: Understands how organizational systems interact and influence one another.
- Planning / Organization: Prioritizes and organizes work activities efficiently.
- Service and Teamwork: Recognizes the needs of the organization and collaborates effectively with others.
- Oral Communication: Communicates clearly and persuasively in various situations.
- Written Communication: Produces clear and informative written content.
- Ethics: Treats others with respect and upholds organizational values.
- Dependability: Follows instructions and takes responsibility for actions.
- Initiative: Proactively seeks opportunities for self-development and increased responsibilities.
QUALIFICATIONS:
To perform this role successfully, an individual must be able to meet each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required:
- Minimum Required Education & Experience:
- Bachelor's Degree in Social Work or a related field.
- Certification in First Aid and CPR.
- Two years of relevant experience.
- Prior experience working with homeless populations, MICA, or Veterans communities.
- Proficient in software applications (Word, Excel, PowerPoint, CARES, etc.).
- Excellent verbal and written communication skills; bilingual is preferred.
GENERAL PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
General Working Hours: Typically Monday through Friday, with rotating weekend coverage as needed.
Travel: May require occasional travel for training or other necessary activities.
Physical Requirements: The role may involve various physical activities, including walking, standing, lifting, and climbing stairs.
________________________________________
This job description is intended to provide a clear understanding of the primary responsibilities and requirements associated with this position. It is not an exhaustive list of all duties and may be subject to change as necessary.
