Guest Services Representative

2 weeks ago


Statesboro, Georgia, United States ZMC Hotels Full time
Job Summary

We are seeking a highly organized and customer-focused Guest Services Associate to join our team at ZMC Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.

Responsibilities:
  • Provide efficient and courteous service to all guests, ensuring that their needs are met and exceeded.
  • Address guest concerns and follow up to ensure resolution.
  • Assist in maintaining room inventory status to optimize revenue and guest satisfaction.
  • Supervise bell staff to ensure efficient and friendly guest arrivals and departures.
Qualifications:
  • Highly organized and able to multitask.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and lead by example.
  • Basic computer skills and ability to learn new systems.
Benefits:
  • Medical, dental, and vision options for full-time employees.
  • Paid time off and 401(k) for full-time employees.
  • Discounts on hotels across the country and opportunities for bonuses.
  • DailyPay: access to earned wages before payday.
  • Opportunities for upward mobility and growth within the company.


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