Guest Services Representative
3 days ago
We're seeking a highly organized and customer-focused individual to join our team as a Guest Services Associate. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable experience at our hotel.
Responsibilities:
• Ensure that all guests are treated in an efficient and courteous manner, and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow-up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner.
Qualifications:
• Highly organized and able to multitask in a fast-paced environment.
• Possess a thorough knowledge of guest service and satisfaction.
• Excellent communication skills, both verbal and written.
• Ability to work in a team environment and act as a team leader when necessary.
• Basic computational ability and basic computer skills.
Benefits:
We offer a range of benefits to our full-time employees, including medical, dental, and vision options, paid time off, and 401(k) matching. All employees also receive discounts on hotels across the country and have opportunities for bonuses and career growth within the company.
About Us:
We provide the best in hospitality to our employees and our guests. We offer seasonal work and full-time careers, flexible schedules, and steady employment. We hire friendly employees who provide quality service and are passionate about delivering exceptional guest experiences.
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