Restaurant Host

4 weeks ago

Harwood Heights, Illinois, United States Miller's Ale House Full time
Work and Perks:
As a key member of our team, you will play a vital role in ensuring every guest has an exceptional dining experience. Your attention to detail and commitment to excellence will make a lasting impression on our customers.

So what does it take to succeed with us?

We expect you to be yourself, with a strong sense of integrity and a relentless drive for excellence. You will be part of a fast-paced, fun environment where open-door communication and opportunities for advancement are valued.


What we offer:
~50% dining privilege
~ Fast-paced, fun environment
~ Open-door communication
~ Ability to advance your career
~ Health benefits

Requirements and Qualifications:
Arrives to work on time as scheduled and ready to work
Follows Millers Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out and responding to end-of-shift prompts concerning tasks performed and the amount of time associated with such tasks
Interacts with Guests to provide the highest level of customer service and create Exceptional Guest Experiences by adhering to all Millers Ale House service standards
Works directly with other Team Members to ensure all Guests needs and requests are fulfilled satisfactorily and promptly

Assists host/hostess with greeting and seating Guests
Assists servers with making and delivering non-alcoholic beverages
Assists with providing Guests with non-alcoholic drink refills
Assists servers in running food to and from Guests while ensuring proper food handling guidelines are being followed and Guests expectations are met
Acknowledges all Guests that come within five feet in a smiling, friendly manner
Provides immediate responses to Guests requests and inquiries
Assists Servers with performing table quality check back (2-bite/2-minute) to ensure Guest satisfaction
Cleans tables and spills throughout the Guests visit
Assists the servers in pre-bussing dishware as the Guests have finished eating
Provides final removal of all plate and glassware after a Guest departs from the table
Resets all tables within a timely manner after Guest departure including perfect silverware setup and cleanliness detail
Collects bus tubs at Quality Assurance and server stations
Empties trash cans in the restaurant
Ensures proper food handling and sanitation of work areas
Accomplishes end-of-shift side work; including ensuring work areas are stocked and ready for the next scheduled shift to take over

Safety & Sanitation:
Washes hands every 20 minutes throughout the shift
Maintains clean and sanitized work areas
Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

Teamwork & Skills:
Supports other Front of House functions as needed, recognizing that everything within the four walls of the restaurant impacts the Guest experience
Positively communicates with other Team Members and Management to keep one another informed
Provides exceptional service throughout the entire shift
Possesses communication skills and the ability to work alone as well as with a team
Ability to multitask and work in a fast-paced environment
Must be a minimum of 18 years of age unless otherwise dictated by state law

Physical Demands:
The Busser is expected to be able to perform the essential job functions described in this document with or without reasonable accommodation

Physical demands include:
Remaining standing for extended periods
Bending, squatting, and lifting, up to 30 lbs., for short distances
Ability to work with varying noise levels
Ability to remain balanced while carrying heavy loads
Ability to frequently communicate and timely exchange accurate information with Managers, Team Members, and Guests in a fast-paced, high-stress environment

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