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Customer Service Representative

2 months ago

Moorhead, Minnesota, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving business growth and revenue
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Load and unload delivery trucks, assisting with inventory management and logistics
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Valid driver's license and ability to operate a vehicle safely
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Strong communication and interpersonal skills, with a focus on customer satisfaction
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed and thrive.