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Sales Counter Representative

2 months ago

Milwaukee, Wisconsin, United States Sonepar Full time

Position Overview:
We are seeking a dedicated Counter Sales Associate to be the first point of contact for our customers. This role is crucial in ensuring customer satisfaction through effective order processing and service delivery.

Compensation:
$21.12/hour starting rate (Pay for experience)

Work Schedule:
Monday - Friday Day Shift (Overtime may be available)

Location:
Milwaukee, WI

Key Responsibilities:

  • Serve as the primary service representative for customers by managing, processing, and fulfilling orders at the counter, as well as through phone and online channels.
  • Provide guidance to customers regarding pricing and materials while assisting in the warehouse operations.
  • Accurately pick and pack materials from warehouse inventory for will-call pickups and local deliveries, ensuring timely loading of delivery vehicles or customer cars.
  • Oversee the opening and closing of the branch on designated occasions, maintaining security and high standards of customer service.
Essential Qualifications:
  • Excellent communication skills, both verbal and listening, with a preference for candidates with prior customer service experience.
  • Ability to acquire product knowledge to effectively address customer inquiries and identify suitable materials and components.
  • Strong mathematical and technological proficiency.
  • Capability to adapt swiftly to changes and manage high-pressure situations, including customer service demands and tight deadlines.
  • Proficient in using multiple software applications simultaneously and comfortable with internet navigation.
  • Physical ability to frequently lift, push, carry, and maneuver packages weighing up to 75 lbs.
  • Experience in a dynamic industry that embraces change is preferred.
  • Background in electrical warehousing, electrical construction, or warehouse equipment is advantageous.
About Sonepar:
Sonepar is committed to fostering a diverse and inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, or any other protected category under federal, state, or local law.