Restaurant Operations Manager
3 weeks ago
As a Shift Leader at Firehouse Subs, you will play a vital role in ensuring the success of our restaurant operations. You will be responsible for leading a team of crew members, providing exceptional customer service, and maintaining a clean and safe work environment.
Key Responsibilities:
- Direct and supervise restaurant crew members on an assigned shift to ensure product quality, operational efficiency, and optimum guest service.
- Assist in planning and supervising completion of all job task assignments and ensure adherence to safety, food safety, sanitation, and security procedures.
- Utilize company-training tools to provide crew members with training.
- Assist the management team in maintaining restaurant equipment and facility per company guidelines.
- Perform regular administrative tasks, including register and safe audits, depositing company funds, and reporting guest and employee accidents.
- Investigate, resolve, and respond to guest complaints.
- Attend regularly scheduled store and company meetings, training sessions, and stay current with all federal, state, and local certifications.
- Monitor the interior and exterior cleanliness of the restaurant and initiate clean-up as needed.
Requirements:
- At least 2 years of restaurant experience.
- Good customer service skills and ability to perceive and react to the needs of others.
- Good written and oral communication skills.
- Ability to read company instructions, orders on-screen/receipts, and written materials.
- Ability to operate the cash register and basic mathematical skills.
- High school diploma or GED equivalent required.
- Must pass Shift/Team Leader training and be certified.
About Firehouse Subs:
Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.
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