Part-Time Customer Experience Specialist

1 week ago


Charlotte, North Carolina, United States Planet Fitness Inc. Full time
Job Overview

The Part-Time Customer Experience Specialist will play a vital role in delivering exceptional customer service to Planet Fitness members, prospective members and guests. This is an exciting opportunity to join our team and contribute to creating a positive member experience.

Responsibilities
  • Greet members, prospective members and guests with a warm smile, providing a superior level of customer service.
  • Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with various questions, checking members into the system, new member sign-ups, taking prospective members on tours, facilitating needed updates to member's accounts, responding to member questions and concerns in a timely and professional manner, and elevating issues to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club, ensuring a welcoming environment for members.
Requirements
  • Candidate must have a customer service background and basic computer proficiency.
  • A passion for fitness and health is essential, along with an upbeat and positive attitude.
  • Punctuality and reliability are must-haves, as well as exceptional customer service skills to interact positively and professionally with members and co-workers.
  • Strong listening skills and ability to empathize and problem-solve are required.
  • Diplomacy in all interactions is crucial, using appropriate behavior and language at all times.
  • A High School diploma/GED equivalent is required, and candidates must be 18 years of age or older.
Work Environment

The Part-Time Customer Experience Specialist will work in a fast-paced environment, continually standing and walking during shifts. Occasional lifting up to 50 lbs may be required, and exposure to toxic chemicals may occur.

About Us

Planet Fitness Inc. is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 locations across the country. We're committed to creating a Judgement Free Zone where everyone feels welcome and motivated to achieve their fitness goals.

We're looking for talented individuals who share our passion for fitness and customer service. If you're enthusiastic about helping others and making a difference in your community, we encourage you to apply for this exciting opportunity.

We offer a competitive salary of $12-$15 per hour, depending on location and experience. As a valued member of our team, you'll enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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