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Help Desk Technician

2 months ago

Springfield, Massachusetts, United States American Cybersystems Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at American Cybersystems. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via phone, email, and chat.
  • Resolve technical issues and escalate complex problems to senior technical support staff.
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience.
  • Develop and maintain knowledge base articles and technical documentation.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of computer systems, hardware, and software.

Preferred Qualifications:

  • CompTIA A+ or equivalent certification.
  • Experience with help desk software and ticketing systems.
  • Knowledge of cloud-based technologies and infrastructure.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter for consideration.