Field Service Technician
3 weeks ago
We are seeking a skilled Field Service Technician to join our team at Yankee Equipment Systems, LLC. As a key member of our service team, you will be responsible for performing repairs to customers' equipment in a timely and professional manner.
Key Responsibilities- Perform repairs to customers' equipment, ensuring timely and professional completion.
- Act as liaison between customer and Parts Department to ensure proper parts are ordered as needed.
- Communicate with Service Desk on each service call to ensure proper billing and customer resolution.
- Ensure company laptop/cellular software is current and kept in good working condition.
- Abide by all company policies and directives.
- Ensure that communication with customers, their employees, and patrons are always courteous and professional.
- Call ahead as requested to customer locations, check-in with customer and checkout communicating closure or needs to repair.
- Identify and communicate equipment sales opportunities.
- Identify and communicate Planned Maintenance (PM) opportunities if possible.
- Distribute literature as requested (flyers and other promotional communications).
- Ensure email communications and responses are done in a timely manner.
- Be available by cellular phone until 5:00pm Monday through Friday and during assigned on-call weekends.
- Travel to the Yankee Office for meetings, training, etc. as required.
- Submit vacation and other time-off requests for approval at least one week in advance.
- Be prepared for overnight trip requests as requested.
- Submit timesheets as required, following necessary guidelines and procedures.
- High School Diploma with 1-3 years of related experience.
- Previous experience with laundry equipment preferred.
- Training and education in electrical and mechanical repairs.
- Experience reading electrical schematics is preferred.
- Knowledge of machines and tools, including their design, uses, repair and maintenance.
- Valid Driver's License with a clean MVR Record.
- Valid gas license preferred in appropriate jurisdictions.
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