Field Service Technician

3 weeks ago


Springfield, Massachusetts, United States Yankee Equipment Systems, LLC Full time
Job Summary

We are seeking a skilled Field Service Technician to join our team at Yankee Equipment Systems, LLC. As a key member of our service team, you will be responsible for performing repairs to customers' equipment in a timely and professional manner.

Key Responsibilities
  • Perform repairs to customers' equipment, ensuring timely and professional completion.
  • Act as liaison between customer and Parts Department to ensure proper parts are ordered as needed.
  • Communicate with Service Desk on each service call to ensure proper billing and customer resolution.
  • Ensure company laptop/cellular software is current and kept in good working condition.
  • Abide by all company policies and directives.
Customer Service
  • Ensure that communication with customers, their employees, and patrons are always courteous and professional.
  • Call ahead as requested to customer locations, check-in with customer and checkout communicating closure or needs to repair.
  • Identify and communicate equipment sales opportunities.
  • Identify and communicate Planned Maintenance (PM) opportunities if possible.
  • Distribute literature as requested (flyers and other promotional communications).
Administration
  • Ensure email communications and responses are done in a timely manner.
  • Be available by cellular phone until 5:00pm Monday through Friday and during assigned on-call weekends.
  • Travel to the Yankee Office for meetings, training, etc. as required.
  • Submit vacation and other time-off requests for approval at least one week in advance.
  • Be prepared for overnight trip requests as requested.
  • Submit timesheets as required, following necessary guidelines and procedures.
Requirements
  • High School Diploma with 1-3 years of related experience.
  • Previous experience with laundry equipment preferred.
  • Training and education in electrical and mechanical repairs.
  • Experience reading electrical schematics is preferred.
  • Knowledge of machines and tools, including their design, uses, repair and maintenance.
  • Valid Driver's License with a clean MVR Record.
  • Valid gas license preferred in appropriate jurisdictions.


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