Client Support Professional
6 days ago
Door Pro America, a leading provider of high-quality residential garage doors, is seeking a skilled and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional customer service.
As a Customer Service Representative, you will handle customer interactions, provide accurate and timely information about our products and services, and process orders, returns, and exchanges efficiently. You will also resolve customer complaints or issues in a professional and courteous manner.
Key Responsibilities
- Respond to customer inquiries and provide product information, pricing, and order assistance
- Process orders, returns, and exchanges accurately and in a timely manner
- Resolve customer complaints or issues with patience and professionalism
- Collaborate with the sales team to meet or exceed customer expectations
- Follow up with customers to ensure satisfaction and provide additional support
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Ability to empathize with customers and provide exceptional service
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient computer skills, including experience with CRM systems
- Ability to work well in a team and collaborate with other departments
Benefits
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development Opportunities
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