Jewelry Sales Consultant

4 days ago


Denver, Colorado, United States Brilliant Earth Full time

About the Role

We are seeking a talented Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will play a key role in guiding customers through the sales process, providing exceptional customer service, and meeting sales targets.

Key Responsibilities

  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What We Offer

  • Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Medical, dental, and vision insurance kick in on the first day of your 2nd month.
  • Disability and Life insurance. Pre-Tax Commuter Benefits.

About Us

Brilliant Earth is a fast-growing e-commerce jeweler dedicated to creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We believe in creating a community of collaboration, respect, and encouragement, and we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company over time.

Equal Employment Opportunity

We are committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us.



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