Assistant Department Manager

2 weeks ago


Everett, Washington, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Department Manager to join our team at Floor & Decor Holdings, Inc. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, training and developing product sales specialists, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Train and develop product sales specialists to provide exceptional customer service and product information
  • Ensure a highly attentive and accurate level of customer service
  • Complete product specialist certification courses
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present 'how-to' classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs
Working Conditions

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits and Rewards
  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.



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