Customer Service Director

4 weeks ago


Waldorf, Maryland, United States Philip Watson - State Farm Agent Full time
Job OverviewAs a Customer Service Manager with Philip Watson - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of our community members.

Key Responsibilities
  • Lead the customer service team and oversee daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Requirements
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
About UsPhilip Watson - State Farm Agent is a dynamic and growing insurance agency committed to providing exceptional service to our clients. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager.

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