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Surgical Patient Liaison

2 months ago

Murrieta, California, United States BDA Recruitment & Consulting Full time

Position Overview: The Surgical Patient Liaison plays a crucial role in delivering exceptional service to patients, fostering trust and confidence throughout their journey. This position offers a competitive hourly wage along with a lucrative bonus structure.

Key Responsibilities:

  • Manage incoming inquiries from potential surgical patients through various channels including phone, email, and in-person visits.
  • Provide detailed explanations of procedures, addressing patient questions while aligning with their aesthetic goals, following established protocols.
  • Input new patient data into the electronic medical record system.
  • Document all interactions with patients, ensuring accurate and updated records.
  • Act as a communication bridge between patients and surgeons, facilitating consultations and addressing any concerns.
  • Send welcome communications and guide patients to the online portal upon scheduling consultations.
  • Follow up with patients regarding their decision-making process for scheduling consultations.
  • Welcome new surgical consults, escorting them to examination areas, and assist during consultations by taking notes.
  • Conduct facility tours for new patients.
  • Generate and provide cost estimates for procedures, ensuring proper documentation in patient records.
  • Calculate applicable discounts and deposits for scheduled surgeries.
  • Handle patient payments, issue refunds, and record transactions accurately.
  • Provide patients with pre-operative instructions and ensure they are documented in their charts.
  • Assist patients with financing options as needed.
  • Schedule all surgical procedures and pre-operative appointments, entering them into the system.
  • Coordinate with external surgeons regarding their schedules when utilizing our operating room.
  • Maintain the schedule for surgical providers.
  • Ensure timely reminder communications are sent to patients prior to consultations.
  • Collaborate with the operating room director to address any scheduling changes or concerns.
  • Communicate pre-operative requirements to nursing staff as requested by physicians.
  • Conduct daily follow-ups on patient inquiries, updating records and tracking progress.
  • Generate reports as necessary for departmental metrics.
  • Regularly review and manage the task list within the system.

Qualifications:

  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum of 2 years of experience in customer service.
  • Familiarity with electronic medical record systems.
  • Proficient in Microsoft Office Suite and internet navigation.
  • Excellent verbal and written communication skills are essential.
  • Bilingual candidates are preferred but not required.

Personal Attributes: The ideal candidate will possess a warm and welcoming demeanor, a positive attitude, and exceptional telephone etiquette. The ability to work efficiently under pressure while interacting supportively with diverse individuals is essential.

Job Type: Full-time

Compensation: $25.00 per hour plus a commission on surgeons' fees, with an estimated annual total earnings of $80,000 - $100,000 based on experience.

Benefits:

  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule: Monday to Friday, 8:45 AM to 5:00 PM, with occasional overtime as required by patient needs.