Patient Care Coordinator
1 week ago
Job Summary:
We are seeking a highly skilled and compassionate Patient Care Consultant to join our team. As a key member of our staff, you will be responsible for providing exceptional patient care and support to our patients undergoing surgical procedures.
Key Responsibilities:
- Receive and respond to patient inquiries, providing clear and concise information about our services and procedures.
- Act as a liaison between patients and surgeons, ensuring seamless communication and coordination throughout the consultation and pre-operative process.
- Enter patient information into our electronic medical records system and maintain accurate and up-to-date records.
- Provide patients with pre-operative orders and instructions, and ensure that all necessary documentation is completed.
- Assist patients with financing applications and schedule surgeries, pre-ops, and other appointments as needed.
- Coordinate with outside surgeons and offices to ensure smooth scheduling and communication.
- Follow up with patients to ensure their needs are met and provide ongoing support throughout their care journey.
Requirements:
- High school diploma or equivalent required; associate's degree preferred.
- 2+ years of customer service experience, preferably in a healthcare setting.
- EMR systems experience and proficiency in Microsoft Office (Word, Excel, etc.) and internet applications.
- Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
- Bilingual preferred but not required.
Benefits:
- Competitive hourly wage plus 3.5% commission on surgeons' fees booked, based on experience.
- 401(k) plan, dental insurance, health insurance, and paid time off.
Schedule:
- Monday to Friday, 8:45 am to 5:00 pm, with some overtime required based on patient needs.
Why Join Our Team:
We are a dynamic and supportive team dedicated to providing exceptional patient care and service. If you are a compassionate and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
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