Customer Satisfaction Specialist

4 days ago


Topeka, Kansas, United States Furniture Mall of Kansas Full time
Furniture Service Specialist Job Description
We are seeking a highly skilled and motivated individual to join our team as a Furniture Service Specialist. This role plays a critical part in delivering exceptional customer service and ensuring complete customer satisfaction. If you have a passion for problem-solving, excellent communication skills, and a strong work ethic, we encourage you to apply.

**Responsibilities:**
* Provide exceptional customer service and ensure complete customer satisfaction
* Handle customer complaints and provide solutions to their concerns
* Develop and implement effective processes to increase customer satisfaction
* Collaborate with sales, merchandise handling, office, delivery, and vendors to maximize customer satisfaction

**Requirements:**
* 1-2 years of experience in warehousing or similar field (3+ years preferred)
* Strong problem-solving and critical thinking skills
* Excellent communication and interpersonal skills
* Ability to lift up to 100 pounds without assistance

**Benefits:**
* Competitive salary range: $17-$25 per hour on pay-by-stop system with uncapped maximum within pay system structure
* Medical, dental, and vision insurance
* 401K with company match
* Complimentary life insurance
* Vacation time
* Three paid holidays: Thanksgiving, Christmas, and Easter

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