Customer Support Specialist
3 weeks ago
Job Overview
Mercury Broadband is a leading provider of high-speed Internet and digital phone service, serving communities throughout the Midwest. As a Customer Service Representative, you will play a vital role in providing exceptional customer support and ensuring subscriber satisfaction.
About the Position
This full-time position offers competitive pay and a comprehensive benefits package, including health, vision, dental, and life insurance, as well as paid time off and training opportunities. If you have a customer-focused attitude and enjoy helping others, we encourage you to apply.
Key Responsibilities
- Provide technical support for customer premise equipment and personal computing devices, including PCs, tablets, and routers
- Analyze and diagnose Internet or computer-related issues, aid with troubleshooting, and resolve problems efficiently
- Answer product and service inquiries professionally and accurately, making recommendations based on customer needs
- Address billing inquiries and assist subscribers with their accounts in a timely manner
- Courteously address customer concerns and schedule surveys, installations, and repairs as needed
Requirements
- Basic computer skills and proficiency with Microsoft Office
- Understanding of command line basics
- Able to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
- Self-motivated with a desire to deliver exceptional customer service
- Professional in appearance and able to communicate effectively both orally and in writing
Salary and Benefits
The estimated annual salary for this position is $45,000-$60,000, depending on experience. Mercury Broadband offers a comprehensive benefits package, including health, vision, dental, and life insurance, as well as paid time off and training opportunities.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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