Customer Support Specialist

3 weeks ago


Topeka, Kansas, United States Mercury Management LLC Full time

Job Overview

Mercury Broadband is a leading provider of high-speed Internet and digital phone service, serving communities throughout the Midwest. As a Customer Service Representative, you will play a vital role in providing exceptional customer support and ensuring subscriber satisfaction.

About the Position

This full-time position offers competitive pay and a comprehensive benefits package, including health, vision, dental, and life insurance, as well as paid time off and training opportunities. If you have a customer-focused attitude and enjoy helping others, we encourage you to apply.

Key Responsibilities

  • Provide technical support for customer premise equipment and personal computing devices, including PCs, tablets, and routers
  • Analyze and diagnose Internet or computer-related issues, aid with troubleshooting, and resolve problems efficiently
  • Answer product and service inquiries professionally and accurately, making recommendations based on customer needs
  • Address billing inquiries and assist subscribers with their accounts in a timely manner
  • Courteously address customer concerns and schedule surveys, installations, and repairs as needed

Requirements

  • Basic computer skills and proficiency with Microsoft Office
  • Understanding of command line basics
  • Able to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
  • Self-motivated with a desire to deliver exceptional customer service
  • Professional in appearance and able to communicate effectively both orally and in writing

Salary and Benefits

The estimated annual salary for this position is $45,000-$60,000, depending on experience. Mercury Broadband offers a comprehensive benefits package, including health, vision, dental, and life insurance, as well as paid time off and training opportunities.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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