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Operations Manager

2 months ago

Los Angeles, California, United States SolaWave Full time
Job Description

About Solawave

Solawave is a leading skincare company that has revolutionized the industry with its innovative and effective products. With a strong community of skincare enthusiasts and a proven track record of success, we are seeking an experienced Operations Manager to join our team.

Key Responsibilities

  • Fulfillment Management
    • Oversee the entire fulfillment process for direct-to-consumer, Amazon, and wholesale partners to ensure timely and accurate shipping.
    • Troubleshoot any issues related to EDI, ASN, or late orders.
  • Supply Chain & Inventory Management
    • Manage inventory levels at Amazon locations and 3PL facilities to ensure accurate forecasting and ordering.
    • Place assembly orders to maintain optimal inventory levels.
  • Warehouse & Distribution
    • Manage 3PL services for receiving, order processing, SKU/BOM setup, shipping material inventory, and monthly order forecasting.
    • Review monthly 3PL performance and resolve any disputes or quality issues.
  • Retailer Operation Management
    • Work with retail partners to address operations queries, concerns, and feedback.
    • Complete new vendor setup, SKU setup, and SKU management for EDI, promotional calendar submission forms, and vendor portals.
  • Process Improvement
    • Continuously assess and improve operational processes to increase efficiency, reduce costs, and enhance product quality.
  • Project Management
    • Work closely with sales, marketing, and customer service teams to manage special projects and promotion programs.
  • Reporting
    • Generate regular reports on operational performance, including DTC fulfillment SLA, inventory levels, monthly retailer shipping report, warehouse & shipping cost, etc.

Requirements

  • A minimum of 5 years of experience in operations, preferably in the beauty or fashion industry.
  • At least 2 years in a project management position.
  • Demonstrable analytical skills with proficiency in metrics evaluation.
  • Strong proficiency in managing 3PL, retailer relationships, and understanding the retail landscape.
  • Experience with Netsuite, SPS, and inventory analytics software.
  • Ability to flex both creative and analytical muscles, applying out-of-the-box thinking to strategic problem-solving.
  • A collaborative mindset and openness to feedback.
  • Proven ability to work collaboratively with cross-functional teams in a fast-paced and sometimes ambiguous start-up environment.
  • A Bachelor's degree in Business, Sales, or a related field is required; a Master's degree would be a bonus.

Benefits

  • The Operations Manager reports to the VP of Operations.
  • Based in our LA office, located in Culver City, this role is expected to be in the office Monday through Thursday, with flexibility to work from home on Fridays.
  • Your base salary is just one part of your total compensation package, which includes equity, annual bonus, healthcare benefits, skincare credit, paid time off, and basic life insurance.
  • Our office is a collaborative and dynamic space where you can be yourself and work with an amazing team.