Retail Service Specialist

1 month ago


Milpitas, California, United States O'Reilly Auto Parts Full time

As a Retail Service Specialist at O'Reilly Auto Parts, you will play a critical role in supporting the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Key Responsibilities:

  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
  • Ensure all merchandise is invoiced before product leaves the store.
  • Delegate and complete Image Maker and merchandising tasks as assigned.
  • Perform all store opening/closing duties, including day end procedures and securing the building.

Requirements:

  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Retail sales experience, preferably in auto parts.
  • Automotive systems and repair knowledge.
  • ASE Certification.

Total Compensation Package:

  • Competitive Wages & Paid Time Off.
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
  • Team Member Health/Wellbeing Programs.
  • Tuition Educational Assistance Programs.
  • Opportunities for Career Growth.

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.


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