Customer Service Representative

2 weeks ago


Naples, Florida, United States DeVoe Auto Group Full time
DeVoe Automotive Group is seeking a highly skilled Part Time Receptionist to join our team. As a key member of our front desk team, you will be responsible for managing incoming calls, greeting customers, and providing exceptional customer service.

Why DeVoe? At DeVoe Automotive, we are committed to excellence and dedicated to the well-being of our employees and community. We strive to maintain an environment where every team member feels valued and has the opportunity to excel.

What We Offer:

* Competitive Salary: Enjoy regular weekly paychecks.
* Comprehensive Benefits: Includes medical, dental, and vision coverage.
* Paid Time Off: Vacation, sick leave, and holiday policies.
* Retirement Savings: 401(k) plan with an employer match to secure your future.
* Insurance: Life and disability insurance to protect you and your family.
* Work-Life Balance: We're closed Sundays so you can rest and spend time with family.
* Community: Proud to be family-owned and operated, valuing each team member.

Key Responsibilities:

* Manage incoming calls using a multi-line phone system.
* Greet customers in a friendly and professional manner as they enter the showroom. Assist them in locating the appropriate team member.
* Handle customer complaints with integrity and patience and refers dissatisfied customers to the appropriate individuals for resolution.

Qualifications:

* Proven experience with a multi-line switchboard.
* Exceptional customer service skills.
* Proficiency in basic computer skills.
* Positive and friendly demeanor, with a drive to continually improve.
* High energy and detail-oriented, capable of thriving in a fast-paced environment.
* Must pass a background check and pre-employment drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender. DeVoe Automotive is a Drug Free Workplace.

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