Customer Service Representative

7 days ago


Walnut Creek, California, United States Volvo Cars Walnut Creek Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Cashier/Receptionist at Volvo Cars Walnut Creek. As a key member of our front-line team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Answering and Directing Calls: Respond to incoming phone calls in a professional and courteous manner, directing calls to the appropriate department or person as needed.
  • Greeting Customers: Welcome customers as they enter the dealership showroom, providing a warm and inviting atmosphere.
  • Maintaining CSI Standards: Ensure that customer satisfaction is at or above company standards, maintaining a high level of professionalism and courtesy at all times.
  • Organizational and Administrative Tasks: Maintain an organized and clean work area, accurately recording hours worked and participating in required training.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Previous customer service or administrative experience in a high-volume environment is desired.
  • Skills: Strong organizational and interpersonal skills, with the ability to communicate effectively with customers and company personnel.
What We Offer

As a valued member of our team, you will have the opportunity to grow and develop your skills in a fast-paced and dynamic environment. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.



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