Branch Support Specialist

7 days ago


Oswego, New York, United States Pathfinder Bank Full time

About Us

At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. Our employees are dedicated to providing exceptional customer service and financial solutions to our customers.

Salary Range

$17-$19/hour

Job Description

The Float Customer Service Representative (CSR) is the primary point of contact for bank customers throughout our branch locations. The objective of the Float CSR is to perform daily transactions for customers in various branches, while providing efficient and quality customer service. Additionally, as the primary point of contact, it is necessary for the Float CSR to create opportunities for cross-selling the bank's products and services in order to meet customer needs and grow the bank.

Essential Functions

  1. Travel to branches as needed to provide and maintain excellent customer service to all bank customers.
  2. Promote the Bank's products and services and refer customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquires to management.
  3. Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance.
  4. Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record.
  5. Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them.
  6. Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, branch capture, and preparing courier bags for transit.
  7. Performs various clerical duties including answering phone, typing, filing and preparing check orders.
  8. Ensure compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents.


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