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Club Operations Manager

2 months ago

Tulsa, Oklahoma, United States Genesis Health Clubs Full time
Job Title: Club Operations Manager

Genesis Health Clubs is seeking a highly motivated and experienced Club Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness clubs, ensuring exceptional member experiences, and driving business growth.

Key Responsibilities:
  • Operations Management: Oversee all aspects of club operations, including sales, marketing, customer service, and facility maintenance.
  • Team Leadership: Lead and manage a team of sales and customer service staff, providing guidance, coaching, and development opportunities to ensure high performance and engagement.
  • Member Experience: Ensure that all members have an exceptional experience at our clubs, responding to feedback, and implementing initiatives to improve member satisfaction and retention.
  • Business Growth: Develop and implement strategies to drive business growth, including sales, marketing, and revenue management.
  • Financial Management: Manage club budgets, forecasts, and financial reports, ensuring accurate and timely financial information.
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies.
Requirements:
  • Experience: Minimum 3 years of experience in a similar role, preferably in the fitness or health club industry.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, and experience with sales and marketing strategies.
What We Offer:
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Comprehensive health insurance, dental insurance, vision insurance, paid time off, and 401(k) matching.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.