Service Operations Manager
2 weeks ago
Location: Fenton
Type of Employment: Full Time Department: Service
Position Overview:
Reports to: Corporate Service Manager
Supervises: Service Technicians
Objective:
The Service Operations Manager is responsible for overseeing the service functions within the dealership, ensuring both internal and external customer satisfaction. This role focuses on enhancing profitable service labor sales while maintaining strict expense management. The manager is tasked with attracting, retaining, and effectively engaging department personnel.
Key Responsibilities:
- Assigns tasks and work areas to Service Department employees based on their expertise and experience.
- Facilitates the training and development of service staff and may conduct performance evaluations.
- Communicates and enforces effective Service Department protocols to guarantee customer satisfaction.
- Monitors monthly service sales to meet budgeted sales and profit objectives.
- Contributes to the creation and implementation of the Corporate Service Marketing Strategy.
- Organizes customer engagement events, such as clinics and field days.
- Reviews work orders for thoroughness and accuracy before customer invoicing.
- Ensures all departmental tools, equipment, and vehicles are well-maintained.
- Oversees recruitment, staffing, and employee development initiatives for direct reports.
- May assist the Corporate Service Manager in formulating processes and procedures, as well as developing and adhering to an annual Service Department budget.
Qualifications:
Minimum of 3 years of experience in service department operations.
Proficient in standard desktop applications, including Microsoft Office and internet functions.
Strong verbal and written communication skills for effective interaction with individuals and groups.
Familiarity with John Deere and competitive products, particularly small engine equipment.
Ability to analyze and interpret internal reports.
Willingness to work extended hours and weekends as needed.
Exceptional customer service abilities.
High School Diploma or equivalent experience.
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