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IT Maintenance Renewal Account Manager

2 months ago

Dublin, Ohio, United States Quest Software Full time
About the Role

We are seeking a highly motivated and results-driven Renewals Representative to join our team at Quest Software. As a Renewals Representative, you will play a critical role in maintaining and growing revenue with our existing customers.

Key Responsibilities
  • Manage current renewals and upsell prepaid maintenance to existing customers
  • Reinstate lapsed customers and identify co-termination opportunities
  • Work closely with the Quest Software Sales team and other internal teams to ensure complete customer satisfaction
  • Develop strong working relationships with customers to understand their needs and provide tailored solutions
  • Stay up-to-date on new technology and support offerings to increase sales to customers
Requirements
  • 1+ years of sales, renewal, or account management experience
  • Strong organization skills with an emphasis on territory management
  • Excellent PC and internet skills with a strong understanding of Microsoft Office
  • Experience working in a fast-paced environment
  • Ability to handle a high volume of email communications and outbound calls
Preferred Qualifications
  • AA Degree
  • Customer Success background
  • Experience selling software, telecommunications, or insurance
  • Siebel or CRM experience
About Quest Software

At Quest, we create and manage the software that makes the benefits of new technology real. We help companies manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. We're not the company that makes big promises. We're the company that fulfills them.

We're Quest: Where Next Meets Now.