Resolution and Support Associate
4 days ago
**Job Overview:**
We are seeking a skilled Resolution and Support Associate to join our team at Chesapeake. As a key member of our customer support department, you will be responsible for providing exceptional customer service and resolving complex customer inquiries in a timely and professional manner.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle multiple tasks simultaneously and make quick decisions under pressure.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person interactions.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Collaborate with internal teams to resolve complex customer issues.
- Document all customer interactions and resolutions in our CRM system.
- Provide exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- At least 2 years of experience in a customer-facing role, preferably in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Ability to work in a dynamic environment with changing priorities and deadlines.
- Familiarity with CRM software and Microsoft Office applications.
- Bi-lingual in English and Spanish preferred.
Estimated Salary: $50,000 - $65,000 per year, based on location and experience.
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