Resolution and Support Associate

4 days ago


Miami, Florida, United States Chesapeake Full time

**Job Overview:**

We are seeking a skilled Resolution and Support Associate to join our team at Chesapeake. As a key member of our customer support department, you will be responsible for providing exceptional customer service and resolving complex customer inquiries in a timely and professional manner.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle multiple tasks simultaneously and make quick decisions under pressure.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person interactions.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document all customer interactions and resolutions in our CRM system.
  • Provide exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 2 years of experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a dynamic environment with changing priorities and deadlines.
  • Familiarity with CRM software and Microsoft Office applications.
  • Bi-lingual in English and Spanish preferred.

Estimated Salary: $50,000 - $65,000 per year, based on location and experience.



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