Event Services Coordinator

5 days ago


Louisville, Kentucky, United States AJS Hotels Full time

{"h1": "Event Services Manager Job Description", "p": "At AJS Hotels, we are seeking a highly skilled Event Services Manager to join our team. This role is responsible for communicating with guests and meeting planners to plan and execute successful meetings and events. The Event Services Manager will work closely with the Sales Department to ensure contract expectations are met and exceeded.

Responsibilities:

* Plan, implement, and oversee assigned conventions for sales and conflict resolution.
* Anticipate group revenues as per established guidelines.
* Supervise contracted group room blocks for cutoffs and attrition.
* Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
* Assure client satisfaction through convention implementation as measured by event survey data.
* Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.
* Disseminate BEOs for group and affiliates 10-14 days before events.
* Anticipate group rooms and food and beverage revenues for affiliate business within 5% variance.
* Engage in site visits and plan meetings for upcoming group and potential affiliate business.
* Engage in convention meetings and assess bill with client.
* Deliver best service, quality, and value to customers.
* Manage customer relationships from initial turnover from Sales through post-event phase to return to sales.
* Liaise between field sales person, operational teams, and customer throughout event.
* Implement guarantee and cut-off policies.
* Detail set up meeting rooms and handle sleeping room configurations

Requirements:

* Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation.
* Strong time management skills.
* Must be able to multi-task in order to meet deadlines.
* Excellent communication skills in all aspects: verbal, written, and non-verbal.
* Must have a minimum of 3-5 years experience in catering sales, or conference services.
* Appropriate, professional appearance and presentation.
* Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems.

We offer a comprehensive benefits package, including medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass, and much more.

AJS Hotels is a Drug-Free Workplace, creating a culture of care where diversity is welcomed.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competent at working independently on recurring projects.

Thank you for considering AJS Hotels as your employer.

Sincerely,
[Your Name]"}


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