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Guest Services Ambassador

2 months ago

Verona, New York, United States Oneida Nation Enterprises Full time
About the Role

We are seeking a highly motivated Guest Service Representative to join our team at Turning Stone Resort Casino. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring that our guests have an unforgettable experience.

Key Responsibilities
  • Provide efficient and friendly service to guests, assisting with TS Rewards program or Event questions.
  • Sign up guests for new TS Rewards cards and process ticket purchase transactions.
  • Maintain working knowledge of TS Rewards events, promotions, and player offers.
  • Stay up-to-date on the Event Calendar and seating configurations for each upcoming event.
  • Adhere to policies and procedures relating to all guest transactions.
Requirements
  • Experience in the performing arts, hospitality, ticketing, and box office operations.
  • Previous cash handling and credit card handling experience.
  • High School Diploma or High School Equivalency Diploma.
  • Strong computer skills (both on desktop & mobile device).
Why Choose Us

We offer a comprehensive benefits package, including medical, dental, and vision plans, a robust 401(k) plan, and life insurance coverage. We also prioritize work-life balance and family support, with paid time-off and team member assistance programs. Our career path planning and continuing education initiatives are designed to help you achieve your professional aspirations.

We are committed to creating a positive and inclusive work environment, where you can grow and thrive. If you are passionate about delivering exceptional guest service and are looking for a rewarding career opportunity, we encourage you to apply.