Quality Assurance Supervisor

1 week ago


Chandler, Arizona, United States Advanced Circuits Full time
Job Overview

Position Objective and Duties:

· Oversee and manage compliance with ISO / AS9102, MIL-SPEC 55110, and 31032 certification standards, ensuring the meticulous upkeep of documentation and files pertinent to UL and other external agencies.

· Assess and confirm the effectiveness of corrective actions from internal reports, implementing necessary changes or enhancements.

· Direct improvements for all procedural documents, training materials, and process evaluations, ensuring thorough reviews and approvals.

· Regularly update the quality manual and related procedures as required, typically on an annual basis.

· Analyze rejected and defective materials for compliance with internal and IPC standards.

· Conduct failure analysis on products that have been rejected internally or returned, providing accurate corrective actions and prevention strategies.

· Daily review reject data leading to restart orders, perform failure analysis, assign root causes by department or process, and disseminate daily reports.

· Weekly analyze reject statistics from the prior week, collaborating with managers and supervisors to identify root causes and solutions.

· Monthly compile and analyze reject statistics, tracking trends over 13-week and year-to-date periods, assisting management in identifying issues and proposing solutions.

· Generate year-to-date statistical reports to monitor overall departmental performance, shipping yield, and production yield, aiding senior management in pinpointing problem areas and initiating corrective measures.

Additional Responsibilities:

· Manage and maintain the Underwriters Laboratories file, ensuring accuracy and relevance to current applications and future requirements. Design and produce necessary qualification samples and complete applications for certifications.

· Address customer inquiries and surveys regarding capabilities, processes, acceptance criteria, and quality performance across all production areas. Serve as a secondary contact for quality audits and surveys from customers and licensing agencies.

· Act as a representative for customers and visitors, maintaining up-to-date knowledge of processes and equipment within the facility, and communicating effectively with tour groups.

· Enhance data collection tools to provide accurate, real-time information to senior management regarding process yields and trend analysis. Oversee the operation of Yield, CAR, and Restart Access databases.

· Supervise customer complaints, AOI, cross-section lab, in-process inspection, final inspection, and quality engineering, collaborating with all departments to determine product acceptability.

· Work with customers to resolve issues related to shipped products, ensuring quick resolution and maintaining customer trust in the company.

· Actively engage on the production floor daily to address questions, oversee potential quality issues, and uphold the quality of all manufacturing processes.

· Manage all documentation control related to receiving and shipping on a daily basis.

Required Skills:

· Strong organizational abilities

· Proficiency in Microsoft Office Suite

· Knowledge of failure analysis and root cause analysis techniques

· Experience with statistical process analysis

· A proactive and determined approach to achieving objectives.

Educational Requirements:

· Degree in Quality Management, Quality Systems, or a related field

· Minimum of 5 years of experience in the PCB industry is essential

· Certification in Lead Auditor training or equivalent experience



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