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Quality Assurance Specialist

2 months ago

Chandler, Arizona, United States Wells Fargo Full time

About the Position:


Wells Fargo is looking for a Quality Assurance Analyst to enhance our Small Business Credit Cards Lending Team within Consumer Lending Operations.


Key Responsibilities:
  • Conduct thorough examinations and investigations of intricate programs, processes, claims, documentation, or files to ensure adherence to internal company standards and governmental regulations.
  • Perform detailed and comprehensive evaluations of various types of executive resolution transactions and case assessments within the business line.
  • Identify potential risks and areas for improvement, providing actionable recommendations.
  • Research identified risks and formulate effective solutions.
  • Carry out inspections of branches or offices focusing on key controls, procedural, or policy compliance points.
  • Assess staff knowledge and adherence to governing policies, procedures, and regulations.
  • Support exam management activities and other initiatives as required.
  • Guide and mentor less experienced team members to foster their professional development.
  • Engage with leadership regarding assessment outcomes.
  • Communicate the overall quality of processes or transactions.
  • Provide constructive feedback to relevant parties concerning identified deficiencies or inconsistencies.

Required Qualifications:
  • Minimum of 2 years of experience in Quality Assurance or equivalent demonstrated through a combination of work experience, training, military experience, or education.

Desired Qualifications:
  • Exceptional verbal, written, and interpersonal communication skills.
  • Intermediate proficiency in Microsoft Office applications.
  • Strong analytical abilities with meticulous attention to detail and accuracy.
  • At least 1 year of experience in Small Business Lending.
  • Familiarity with credit bureau attributes and credit card dispute resolution processes.
  • Understanding of audit, regulatory compliance, or risk management principles.
  • Experience in data analysis and report generation.
  • Able to work effectively in a collaborative team environment across various organizational levels, demonstrating flexibility and adaptability.
  • Capable of executing tasks in a fast-paced, high-demand environment while managing multiple priorities.

Technical Skills:
  • Experience with Nexidia and/or Credit Bridge.

Job Expectations:
  • This position offers a hybrid work schedule.
  • Not eligible for Visa Sponsorship.

Diversity and Inclusion:

At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees are encouraged to build strong customer relationships while maintaining a robust risk mitigation and compliance-driven culture, which is essential for the success of our customers and the company.

They are responsible for executing all applicable risk programs, including Credit, Market, Financial Crimes, Operational, and Regulatory Compliance, ensuring adherence to Wells Fargo policies and procedures.

There is a strong emphasis on proactive monitoring, governance, risk identification, and escalation, along with making sound risk decisions aligned with the business unit's risk appetite.