Program Clerk

2 days ago


Klamath Falls, Oregon, United States Klamath Tribal Health and Family Services Full time
Job Summary

The Program Clerk is a vital member of the Klamath Tribal Health and Family Services team, providing administrative, reception, and clerical support to the Youth & Family Guidance Center staff. This role requires a high level of organization, attention to detail, and effective communication skills.

Key Responsibilities
  1. Coordinate daily, weekly, and monthly schedules for the Behavioral Health Clinic, ensuring timely and accurate scheduling of appointments.
  2. Provide direct clerical assistance to YFGC staff, including scheduling new referrals, confirming upcoming appointments, and assisting with intake paperwork.
  3. Print daily schedule reports for security and clinical staff, ensuring confidentiality and accuracy.
  4. Answer incoming telephone calls, scheduling appointments, directing calls to the appropriate staff, and sending email notifications as needed.
  5. Verify client eligibility, insurance information, and address/phone number updates, and assist with completing paperwork for services.
  6. Review paperwork for completeness, ensuring signatures and necessary information are present.
  7. Greet clients, check them in for appointments, and notify providers of their arrival.
  8. Review clinician schedules at the end of the day for accuracy.
  9. Coordinate transportation for clients to upcoming appointments, if necessary.
  10. Identify high-risk situations and work with staff/security to develop solutions.
  11. Assist YFGC leadership with office closure procedures and notifications.
  12. Model ethical conduct and maintain confidentiality of protected health information.
  13. Process and provide bus tokens for clients attending services.
  14. Provide assistance to visitors, explaining services available through Klamath Tribal Health & Family Services.
  15. Follow established guidelines for visitors, clients, and vendors, including documentation and security procedures.
  16. Maintain office equipment, supplies, and the reception area.
  17. Assist with office and public photocopying, faxing, and processing mail.
Requirements

Minimum Qualifications:

  • High School Diploma or Equivalent.
  • At least one year of experience in a similar position or a combination of work experience in a related position and an Associate's Degree in a behavioral health-related field.
  • Experience with Microsoft Office, Excel, PowerPoint, and data entry.
  • Valid Oregon Driver's License, good driving record, and insurability by Klamath Tribal Health & Family Services' vehicle insurance policy.
  • Maintain strict confidentiality of protected health information.
  • Model ethical conduct.
  • Submit to annual TB skin testing and adhere to KTHFS staff immunization policy.
  • Acquire and maintain BLS certification within 180 days of hire.
  • Submit to a background and character investigation.
  • Accept the responsibility of a Mandatory Reporter.

Preferred Qualifications:

  • Current Qualified Mental Health Associate (QMHA) certification.
  • Experience working in a Behavioral Health Clinic or residential treatment program.

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