Program Clerk
2 days ago
The Program Clerk is a vital member of the Klamath Tribal Health and Family Services team, providing administrative, reception, and clerical support to the Youth & Family Guidance Center staff. This role requires a high level of organization, attention to detail, and effective communication skills.
Key Responsibilities- Coordinate daily, weekly, and monthly schedules for the Behavioral Health Clinic, ensuring timely and accurate scheduling of appointments.
- Provide direct clerical assistance to YFGC staff, including scheduling new referrals, confirming upcoming appointments, and assisting with intake paperwork.
- Print daily schedule reports for security and clinical staff, ensuring confidentiality and accuracy.
- Answer incoming telephone calls, scheduling appointments, directing calls to the appropriate staff, and sending email notifications as needed.
- Verify client eligibility, insurance information, and address/phone number updates, and assist with completing paperwork for services.
- Review paperwork for completeness, ensuring signatures and necessary information are present.
- Greet clients, check them in for appointments, and notify providers of their arrival.
- Review clinician schedules at the end of the day for accuracy.
- Coordinate transportation for clients to upcoming appointments, if necessary.
- Identify high-risk situations and work with staff/security to develop solutions.
- Assist YFGC leadership with office closure procedures and notifications.
- Model ethical conduct and maintain confidentiality of protected health information.
- Process and provide bus tokens for clients attending services.
- Provide assistance to visitors, explaining services available through Klamath Tribal Health & Family Services.
- Follow established guidelines for visitors, clients, and vendors, including documentation and security procedures.
- Maintain office equipment, supplies, and the reception area.
- Assist with office and public photocopying, faxing, and processing mail.
Minimum Qualifications:
- High School Diploma or Equivalent.
- At least one year of experience in a similar position or a combination of work experience in a related position and an Associate's Degree in a behavioral health-related field.
- Experience with Microsoft Office, Excel, PowerPoint, and data entry.
- Valid Oregon Driver's License, good driving record, and insurability by Klamath Tribal Health & Family Services' vehicle insurance policy.
- Maintain strict confidentiality of protected health information.
- Model ethical conduct.
- Submit to annual TB skin testing and adhere to KTHFS staff immunization policy.
- Acquire and maintain BLS certification within 180 days of hire.
- Submit to a background and character investigation.
- Accept the responsibility of a Mandatory Reporter.
Preferred Qualifications:
- Current Qualified Mental Health Associate (QMHA) certification.
- Experience working in a Behavioral Health Clinic or residential treatment program.
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