Client Advocacy Specialist
3 days ago
We are seeking a highly skilled and motivated professional to join our team as a Client Advocacy Specialist. This role is critical to our commitment to client satisfaction and retention.
Key Responsibilities:- Provide exceptional customer service by understanding and addressing client needs and preferences.
- Conduct client meetings via telephone and video conferencing platforms.
- Communicate effectively with clients and internal teams, demonstrating superior communication skills and attention to detail.
- Adapt and solve problems efficiently during client interactions, ensuring timely and effective resolution of issues.
- Multi-task confidently with strong time-management skills, demonstrating initiative and a calm, professional demeanor in stressful situations.
- Show a sense of urgency in handling both external and internal initiatives.
- Work independently and collaboratively with stakeholders at all levels, fostering a team-oriented approach.
- Manage and leverage internal and external relationships to tailor resources and assets to client needs.
- Drive conflict resolution using high-level judgment and negotiation skills to develop innovative solutions.
- Apply business acumen to understand client strategies, tactics, and marketplace solutions.
- Identify client pain points, recommend appropriate solutions, and provide feedback for continuous improvement.
- Manage and resolve client complaints, ensuring excellent service and follow-up.
- Identify triggers for client attrition and represent the current attrition status within the portfolio.
- Perform post-resolution follow-up and reporting, documenting all decisions and actions taken.
- Proven experience in client management, preferably in a remote work environment, with a passion for customer service.
- Proficiency in using video conferencing tools (e.g., Microsoft Teams).
- Excellent communication, relationship management, and conflict resolution skills.
- Strong problem-solving abilities and adaptability in dynamic situations.
- Ability to multi-task, manage time effectively, and work under pressure.
- Demonstrated initiative, work ethic, and professional demeanor.
- Ability to work both independently and as part of a team.
- Strong business acumen and understanding of client strategies and marketplace solutions.
- Empathy, adaptability, and a mindset of continuous improvement.
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Client Advocacy Specialist
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Plano, Texas, United States Gannett Co. , Inc. Full timeJob Title: Client Advocacy SpecialistWe are seeking a highly skilled and motivated professional to join our team as a Client Advocacy Specialist. This role is integral to our commitment to client satisfaction and retention.The ideal candidate will be responsible for managing client interactions, providing exceptional customer service, and building strong...
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Client Advocacy Specialist
2 weeks ago
Plano, Texas, United States Gannett Co. , Inc. Full timeClient Advocacy SpecialistWe are seeking a highly skilled and motivated professional to join our team as a Client Advocacy Specialist. This role is critical to our commitment to client satisfaction and retention.The ideal candidate will be responsible for managing client interactions primarily through telephone and video meetings in a remote work setting....
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