Customer Support Specialist

1 week ago


Grand Forks, North Dakota, United States Sovos Compliance Full time
About Sovos Compliance

Sovos Compliance is a global leader in tax, compliance, and trust solutions. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting, and greater control over business processes.

The Role

We are seeking a skilled Customer Support Associate to join our Forms Content Department. As a key member of our team, you will provide technical assistance related to our payroll reporting Forms and eFiling software.

Responsibilities
  • Provide technical support via telephone, email, and chat
  • Troubleshoot issues using remote support software
  • Identify symptoms, patterns, and solutions for upcoming technology challenges
  • Maintain the customer support portal
What We Offer

We provide a dynamic work environment that celebrates diversity and offers equal employment opportunities to all applicants and employees. Our benefits include flexible time-off, bi-weekly meeting-free days, and globally recognized training and development programs.

Sovos Compliance is an equal opportunity employer committed to making a positive and lasting difference in everything we do. We're dedicated to more than just solving compliance challenges - we're committed to enriching our personal, professional, and local communities.



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