Customer Service Representative

2 weeks ago


Louisville, Kentucky, United States KIOSK Information Systems Full time
About KIOSK Information Systems

KIOSK Information Systems is a leading provider of self-service solutions that help organizations digitally transform and improve the customer experience. With over 27 years of experience and 250,000+ kiosks deployed, KIOSK is a trusted partner of Top 100 Retailers and Fortune 500 clients.

Job Summary

We are seeking a highly skilled and customer-focused Tier 1 Customer Care Agent to join our Customer Experience (CX) Team. As the first point of contact for customers, you will be responsible for troubleshooting and resolving technical issues with kiosk componentry and software/driver related issues.

Key Responsibilities
  • Provide technical assistance and troubleshooting for customers via phone or ticket submission
  • Coordinate shipment of components from KIOSK warehouse to field
  • Dispatch and manage on-site technicians to replace hardware and/or troubleshoot issues
  • Clearly document outcomes and steps taken to resolve issues
  • Work independently with minimal supervision and prioritize tasks in a fast-paced environment
Requirements
  • High school diploma
  • Fundamental knowledge of Windows Operating System and basic diagnosis of computer systems
  • Ability to work in a high-volume environment and adapt to new ideas and opinions
  • Exceptional verbal and written communication skills
Benefits
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability insurance
  • Flexible spending accounts and 401(k) match
  • Paid time off and 10 paid holidays per calendar year
  • Annual bonus program


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