Document Specialist
4 weeks ago
Tidal Basin seeks a skilled Document Specialist - Travel to join our team. This role will require travel across 2-3 counties, supporting project goals and objectives while providing exceptional customer service to applicants.
Key Responsibilities:
Supporting the project in a remote or onsite environment, during local office hours, Monday – Friday, excluding Holidays.
Performing data entry and uploading documents within the applicable systems of record
Managing cases in conformance with program requirements and guidelines
Collecting and reviewing documents and applicant information.
Advising and explaining program policies, rules, and forms to applicants.
Collecting and verifying information and/or documents from applicants.
Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms.
Answering calls received through the call center and providing customer service within the call center environment.
Responding to phone calls, and/or emails about program requirements and the status of applications.
Attending all meetings as required.
Performing other duties as assigned.
Requirements:
Bachelor's degree in social services or related field preferred.
2 years of work experience in disaster recovery, housing support services or programs, social services, or case management preferred.
Bilingual language skills in English/Spanish are a plus.
Work Environment:
Sarasota County, FL
Tidal Basin is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
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Document Specialist
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