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Housekeeping Operations Manager
2 months ago
We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at White Lodging. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping functions and staff to ensure that our guest rooms, public spaces, and employee areas are clean and well-maintained.
Key Responsibilities- Leadership and Management
- Direct and supervise a team of housekeeping staff to ensure that all housekeeping functions are performed to the highest standards.
- Develop and implement effective strategies to improve guest satisfaction and maximize financial performance.
- Ensure that all housekeeping staff are properly trained and equipped to perform their duties.
- Operations and Maintenance
- Oversee the daily operations of the housekeeping department, including the management of guest rooms, public spaces, and employee areas.
- Ensure that all housekeeping equipment and supplies are properly maintained and replaced as needed.
- Develop and implement effective procedures for inventory management and supply ordering.
- Guest Services
- Ensure that all guest rooms and public spaces are clean and well-maintained to the highest standards.
- Respond to and resolve guest complaints and concerns in a timely and professional manner.
- Develop and implement effective strategies to improve guest satisfaction and loyalty.
- Financial Management
- Develop and manage the housekeeping department budget to ensure that expenses are controlled and financial performance is maximized.
- Monitor and analyze financial reports to identify areas for improvement and implement effective strategies to reduce costs.
- Ensure that all financial transactions are accurately recorded and reported.
- Compliance and Risk Management
- Ensure that all housekeeping staff are aware of and comply with all relevant laws, regulations, and company policies.
- Develop and implement effective procedures for risk management and loss prevention.
- Ensure that all housekeeping staff are properly trained on emergency procedures and protocols.
- Education and Experience
- Minimum of 4-year college degree or equivalent work experience required.
- Experience in a similar leadership role required.
- Skills and Qualifications
- Extensive knowledge of housekeeping and laundry operational procedures.
- Effective decision-making skills.
- Strong problem-solving skills.
- Financial management skills, including the ability to analyze P&L statements and develop operating budgets.
- Ability to acquire and maintain relationships with associates, customers, and vendors.
- Ability to effectively manage labor productivity.
- Strong communication skills, including verbal, listening, and writing skills.
- Strong organization skills.
- Strong analytical skills.
- Effective conflict management skills.
- Strong customer and associate relation skills.
- Good training/facilitator skills.
- Knowledge of purchasing, inventory controls, supplies, and equipment.
- Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA).
- Able to traverse the entire hotel multiple times a day.
- Requires bending, stooping, lifting, pushing, and pulling.
- Medical, dental, and vision insurance.
- Short- and long-term disability and life insurance.
- Employee assistance program (EAP).
- 401(k) plan.
- Paid time off, including vacation, holidays, and sick leave.
- Tuition reimbursement.
- Complimentary and discounted rooms.