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Customer Service Lead

2 months ago

Brooklyn, New York, United States Burlington Full time

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and encouraging associates to provide exceptional customer service. You will maintain a customer-first focus, delivering a consistently great experience to all our customers with a high level of professionalism.

Key Responsibilities:

  • Model company core values and appropriate back of house standards and execution strategies.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends and holidays.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, paid time off, and paid holidays.

We are a rapidly growing brand, providing a variety of training and development opportunities for our associates to grow with us. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.