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Automotive Service Consultant

2 months ago

Brownsville, Texas, United States Payne MGT Full time
Automotive Service Consultant Opportunity

We are seeking an Automotive Service Consultant to enhance our operations at Payne MGT. The consultant will be instrumental in assisting clients with their vehicle maintenance requirements, ensuring a high level of customer satisfaction, and delivering exceptional service.

Qualifications:
  • High school diploma or equivalent (associate degree preferred)
  • Prior experience in a customer-facing role, especially within the automotive service industry
  • Strong communication and interpersonal abilities
  • Familiarity with automotive systems and maintenance procedures
  • Capability to manage multiple responsibilities in a dynamic environment
  • Competence in using computer systems and software
Key Responsibilities:
  • Greet and assist clients in determining their service needs
  • Arrange service appointments and keep clients updated throughout the process
  • Suggest necessary services based on vehicle assessments and manufacturer recommendations
  • Provide cost estimates for services and secure client approval
  • Collaborate with technicians to ensure prompt service delivery
  • Address client complaints and concerns with professionalism
  • Maintain precise client records and service histories
  • Stay informed about product knowledge and service protocols
Additional Information:
  • Must possess a valid driver's license with a clean driving record
  • Willingness to participate in training and development programs
  • Flexibility to work varied hours, including weekends
  • Commitment to providing exceptional customer service and building client loyalty