Customer Service Representative

4 weeks ago


Mableton, Georgia, United States MSC Industrial Direct Full time
Job Title: Customer Care Representative

At MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Process orders and troubleshoot issues in a contact center environment
  • Collaborate with vendors to source products and provide general web support
  • Upsell and provide product recommendations to increase sales
  • Manage customer interactions, including inbound calls and email communications
  • Utilize various systems, including the MSC website, AS400, and Salesforce, to identify and address customer needs
Requirements:
  • High school diploma or equivalent experience required
  • Excellent customer service skills and demonstrated sales skills
  • Proficiency in systems used by the Representative, Customer Care role, such as AS/400, Oceana, and the MSC website
  • Excellent communication skills, including the ability to speak and write standard business English
  • Bilingual ability (Spanish or French) desired
What We Offer:
  • Competitive compensation starting at $29, $46,750 depending on experience
  • A comprehensive benefits package, including health, dental, and vision insurance
  • Opportunities for professional growth and development
  • A diverse and inclusive work environment

At MSC, we're committed to building a better career for our associates. If you're inspired to learn, take risks, and succeed as a team, you can build a better career with us.



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