Customer Service Representative
4 weeks ago
At MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.
Key Responsibilities:- Process orders and troubleshoot issues in a contact center environment
- Collaborate with vendors to source products and provide general web support
- Upsell and provide product recommendations to increase sales
- Manage customer interactions, including inbound calls and email communications
- Utilize various systems, including the MSC website, AS400, and Salesforce, to identify and address customer needs
- High school diploma or equivalent experience required
- Excellent customer service skills and demonstrated sales skills
- Proficiency in systems used by the Representative, Customer Care role, such as AS/400, Oceana, and the MSC website
- Excellent communication skills, including the ability to speak and write standard business English
- Bilingual ability (Spanish or French) desired
- Competitive compensation starting at $29, $46,750 depending on experience
- A comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for professional growth and development
- A diverse and inclusive work environment
At MSC, we're committed to building a better career for our associates. If you're inspired to learn, take risks, and succeed as a team, you can build a better career with us.
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Customer Service Representative
3 weeks ago
Mableton, Georgia, United States MSC Industrial Direct Full timeCustomer Care RepresentativeAt MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Process customer orders and resolve issues in a timely and efficient mannerCollaborate with...
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Customer Service Representative
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Mableton, Georgia, United States MSC Industrial Direct Full timeJob Title: Customer Care RepresentativeAt MSC Industrial Supply Co., we are seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for delivering exceptional customer experiences through various inbound interaction types, including phone calls, emails, and chats.Key...
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