Patient Transfer Coordinator

3 days ago


Mint Hill, North Carolina, United States Atrium Health Full time
Job Summary

Atrium Health is seeking a skilled Patient Transfer Coordinator to join our team. As a key member of our healthcare operations team, you will be responsible for coordinating patient transfers between facilities, ensuring seamless transitions of care and optimal patient outcomes.

Key Responsibilities
  • Coordinate patient transfers between facilities, ensuring timely and safe transportation of patients.
  • Communicate effectively with healthcare providers, patients, and families to ensure accurate and efficient transfer processes.
  • Develop and maintain effective processes and documentation to facilitate efficient and appropriate admissions.
  • Collaborate with multidisciplinary teams to ensure appropriate and timely placement of patients accepted for transfer.
  • Monitor and manage bed capacity, sending redistribution notifications and regular updates to administrators, providers, and facility leadership as needed.
  • Utilize computer technology and integrated telephone answering systems to process inbound and outbound calls, activate code group alerts, and document PHI and timestamps for accurate data collection and national data registry reporting.
  • Serve as a liaison between referring and receiving facilities to ensure smooth inbound patient transfer processes.
  • Prioritize requests and manage urgent situations, providing timely communication throughout the process.
  • Provide guidance to referring facilities on the most appropriate service or medical specialty to address patient medical needs.
  • Review electronic health records and communicate with referring healthcare teams as necessary to ensure patient safety and optimal care.
Requirements
  • 1-3 years of experience in a healthcare setting, preferably in Med/Surg, Critical Care, and Emergency departments.
  • Working knowledge of Dispatch and Electronic Health Record systems and their relation to admission, transfer, and discharge processes.
  • Previous experience in a call center or virtual care environment.
  • Experience collaborating with multidisciplinary teams.


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