Technical Support Specialist for A/V Operations
1 month ago
We are seeking an experienced Technical Support Specialist to join our team in Chicago, IL.
About GrubhubAt Grubhub, we believe in empowering people and opening doors for new opportunities. Our company culture values strong relationships, diverse ideas, and having fun together.
As a member of our 20+ person Service Desk team, you will support and resolve technical problems for 5,000 employees and outsourced partners across over 5 locations.
Job DescriptionThe primary responsibility of this role is to serve as the A/V technician for meetings and events of various sizes. Key duties include coordinating and communicating with event stakeholders, providing consultation, technical orientation, and assistance, and interacting professionally with departments, clients, and external representatives.
You will troubleshoot audiovisual equipment and systems in event spaces, maintain the upkeep, organization, cleanliness, and maintenance of equipment and control areas, and ensure the accuracy of inventory before and after events.
The Impact You Will Make:- Diagnosing and resolving problems and answering questions for remote and in-office end-users, ensuring high employee productivity.
- Ensuring technical readiness of A/V tools for various meetings, conferences, town halls, and other large events.
- Assisting meeting organizers with technical questions and challenges before, during, and after events.
- Coordinating preventative maintenance and testing/deploying upgrades to A/V systems.
To be considered for this position, you must have:
- 5+ years of work experience in IT or business environments.
- Bachelor's Degree in computer science, engineering, information systems, math, or business, or equivalent experience.
- Executive Support: Demonstrated experience supporting senior leadership and executive team members.
- A/V: Ability to operate, diagnose, and remediate issues in real-time for remote and in-office events.
- Operating Systems: Windows desktop (11), Mac OSX, Linux (a plus).
- Applications: Google Workspace, Atlassian products (Jira, Confluence), Slack, Zendesk.
- User/Device/Software Management: Active Directory, Okta, Google Admin, Intune, JAMF, Inventory Management Software (e.g., Oomnitza).
- Experience working independently and as part of a group.
- Strong organizational and analytical skills; oral and written communication skills.
The estimated salary range for this position is $80,000-$120,000 per year, based on experience and qualifications.
Additional benefits include flexible PTO, health and wellness programs, compensation packages, free meals, social impact initiatives, and more.
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