Customer Service Representative

3 weeks ago


Warrenville, Illinois, United States SpringHill Suites Chicago NapervilleWarrenville Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at SpringHill Suites Chicago Naperville/Warrenville. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Register and assign guests to hotel rooms in a timely and efficient manner.
  • Process payments, verify credit, and make change for guests.
  • Respond to guest requests and resolve any issues in a professional and courteous manner.
  • Assist with luggage and provide directions to guests as needed.
  • Stay up-to-date on hotel policies, procedures, and sustainability initiatives.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

About Us:

SpringHill Suites Chicago Naperville/Warrenville is committed to providing exceptional service to our guests and creating a positive work environment for our team members. We are an equal-opportunity employer and welcome applications from diverse candidates.



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