Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at SpringHill Suites Chicago Naperville/Warrenville. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Register and assign guests to hotel rooms in a timely and efficient manner.
- Process payments, verify credit, and make change for guests.
- Respond to guest requests and resolve any issues in a professional and courteous manner.
- Assist with luggage and provide directions to guests as needed.
- Stay up-to-date on hotel policies, procedures, and sustainability initiatives.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience or equivalent training preferred.
- Knowledge of PMS systems a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
About Us:
SpringHill Suites Chicago Naperville/Warrenville is committed to providing exceptional service to our guests and creating a positive work environment for our team members. We are an equal-opportunity employer and welcome applications from diverse candidates.
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