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Parts Specialist

2 months ago

Charlotte, North Carolina, United States LINET Group SE Full time

Job Summary

The Parts Specialist will be responsible for the day-to-day handling of parts shipments and returns, including customer claims and returns. They will work closely with the Customer Advocacy Team, the Inside Technical Support Specialist, the Logistics Coordinator, warehouse personnel and any other team members to ensure prompt handling of all customer and corporate needs and requirements.

Key Responsibilities

  • Manage the day-to-day responsibilities around parts shipments (including inbound), returns and claim/complaint handling.
  • Communicate daily with the Customer Advocacy Team and Parts Inventory Coordinator on customer issues, parts requests and inventory control.
  • Verify all parts shipping invoices for accuracy and cost control.
  • Receiving, stocking, labeling and general maintenance of parts area.
  • Assist with weekly cycle counts of assorted parts categories if needed.
  • Administration and filing of all related documents by audit standards.
  • Assist in the inventory level of product quantities by communicating related inventory level issues to the Parts Inventory Coordinator.

Requirements

  • High school diploma or equivalent; 3+ years related experience and/or training to include medical device compliant handling and warranty claims
  • Working knowledge of Microsoft Office software and SAP
  • Demonstrated ability and aptitude to create and utilize database reports
  • Demonstrated ability and aptitude to learn and use software reporting tools (i.e., SAP, Unishippers, Salesforce, other CRMs or Accounting software)
  • Strong organizational skills
  • Lift experience (cherry picker, forklift, reach trucks, high ladder)

Work Environment

The work environment is a non-climate controlled warehouse and located at the North American Operations Center: 10400 Bryton Corporate Center Drive, Huntersville, NC

Travel

Travel is not normally part of this job, however employees can be called upon to travel as much as 5-10% in support of the organization.